General terms of use at the level of Thermane dd

1. Definitions of terms 

These general terms of use apply to all users and all forms of use of the website www.thermana.si.  

The owner, administrator, administrator of the website and domain www.thermana.si, and the seller in the Thermana online store is Thermana, dd, Zdraviliška cesta 6, 3270 Laško. 

Thermana online store is an information system intended for the presentation and sale of products. 

A customer is any guest who has purchased a service or product or has a valid reservation for a tourist engagement in Thermana. 

A website user is any person who visits any page on the website www.thermana.si

2. Acceptance of general conditions 

The user or buyer is obliged to comply with these General Terms and Conditions. By using the website www.thermana.si, the user accepts these General Terms and Conditions and declares that he is familiar with them and agrees with them. 

If the user or buyer does not agree with these general conditions or a part of these general conditions, they should immediately stop accessing the website. 

3. Copyright 

All content published on the website is the sole property of the owner of the website and is copyrighted by applicable laws. In addition to text and data, the content also includes the entire graphic image of the website with all graphic elements. 

All works of authorship are protected from creation and do not need to be marked separately. In accordance with the provisions of intellectual property law, it is not necessary to add a mark (e.g. copyright, copyright, ©, etc.) to copyrighted material, but it is protected by its very creation and further reproduction, distribution, modification, public display is prohibited to unauthorized persons and broadcasting and other forms of exploitation of the author's work. 

Copying, distribution or modification of any information without prior written permission from the owner is not permitted. 

The owner reserves the right to take action against the violator in the event of violations of intellectual property rights. 

4. Thermana online store 

The general terms and conditions of Thermana online store are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international e-business codes. 

The seller and the buyer regulate their mutual obligations when purchasing through the Thermana Online Store with these general terms and conditions. Each user of the Thermana Online Store service has a username and password, which is secret and known only to the user who receives it via e-mail. By registering, the visitor acquires the right to purchase and is obliged to ensure that only he or a person authorized to act on his behalf will act on his behalf and with his password. 

4.1. Purchase 

Based on your request, we send you the offer by e-mail. Your inquiry or our offer is not considered a confirmed purchase or reservation, as an essential condition for the validity of the purchase is the payment of the amount to our business account. If we do not receive the payment, it is considered that the purchase has not been made or the reservation has not been confirmed. 

4.2. Payment methods via the website 

4.2.1 Purchase of gift vouchers 

Via the thermana.si website, under the Gift Vouchers tab, the buyer selects the desired value or service gift voucher. After entering the customer's data and delivery data, the customer chooses a payment method: 

  1. Cash in Advance  

When choosing to pay by pre-invoice, the buyer receives a pre-invoice to the e-mail address that he provided at the time of purchase, on which all the information for making the payment is written: payment amount, transaction account, reference/reference and purpose of payment. When choosing to pay by advance invoice, the customer can pay for the ordered service with a general payment order. The pre-bill can be paid the fastest and easiest through your online bank, but you can also pay at any bank or post office. 

Information on payment via pre-invoice:  

Recipient of the transfer: Thermana dd, Zdraviliška cesta 6, 3270 Laško  

Name of the bank: NOVA KREDITNA BANKA MARIBOR  

IBAN: SI56 0400 1004 9983 507  

BIC:  

After receiving the payment to our transaction account, we send the ordered service to the customer's address. 

  1. Payment by payment card via Paypal 

Payment can also be made by bank payment card via PayPal. For each online payment or transaction, the user or buyer is allowed to display and print out a receipt for the purchase of goods or services. In addition to all legally prescribed information, the certificate must also contain the identification number of the purchase, the web address of the store, the name of the merchant, the amount of the purchase with the currency code and the obtained authorization number with the date and time of purchase. 

The buyer also pays a bank fee if the bank that issued the card and with which the buyer has an open bank account charges it. 

After receiving the payment by payment card, we will send the ordered service to your address. 

  1. Cash on delivery 

We send the ordered service via a delivery service. Payment is made to the delivery service, which delivers the ordered service to the customer. 

  1. Delivery time 

Once we receive a confirmed payment to our bank account, we ship the shipment the same day. During the current day, we process orders received by 2 p.m. Orders placed during weekends and holidays will be processed on the first following business day. 

  1. Delivery 

Orders will be sent by Pošta Slovenije (with the cash on delivery method, the buyer can expect an additional payment processing fee, which depends on the postal company). Delivery can take 2 to 5 working days (depending on the postal company). Once we receive a confirmed payment to our bank account, we ship the shipment the same day. During the current day, we process orders received by 2 p.m. Orders placed during weekends and holidays will be processed on the first following business day. 

4.2.2 Reservation of accommodation 

On our website, we offer two ways of booking our capacities 

  • Request submitted via online form or e-mail 
  • Online reservation 

After entering all the parameters of the reservation, we send the customer an offer, which must be confirmed: 

  1. By payment to our transaction account  

When choosing to pay by pre-invoice, the buyer receives a pre-invoice to the e-mail address that he provided at the time of purchase, on which all the information for making the payment is written: payment amount, transaction account, reference/reference and purpose of payment. When choosing to pay by advance invoice, the ordered service is paid with a general payment order. The pre-bill can be paid the fastest and easiest through your online bank, but you can also pay at any bank or post office. 

The pre-invoice must be paid within 3 days, otherwise the ordered service will be cancelled.   

Information on payment via pre-invoice:  

Recipient of the transfer: Thermana dd, Zdraviliška cesta 6, 3270 Laško  

Name of the bank: NOVA KREDITNA BANKA MARIBOR  

IBAN: SI56 0400 1004 9983 507  

BIC: KBMASI2X 

  1. With payment card details, which serves as a guarantee of arrival 

We send a personalized link to the buyer's e-mail address via the WSPay online payment interface (redirection to secure payment). Clicking on the link opens a form where payment card information can be entered.  

The data serves as a guarantee of arrival. The stay is settled in full on the day of departure. 

In case of non-arrival, the customer's payment card will be charged according to the terms of cancellation. 

5. Credit card purchase security statement 

Data confidentiality is protected and secured by SSL encryption. Online payment pages are protected by the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encoding data to prevent unauthorized access during data transmission. This enables secure data transfer and prevents unauthorized access to data during communication between the user and Monri WSPAY Web Secure Payment Gateway and vice versa. Monri WSPAY Web Secure Payment Gateway and financial institutions exchange data through their virtual private network (VPN), which is also protected against unauthorized access.  

Thermana online store does not store credit card numbers and they are not accessible to unauthorized persons. 

Prices are valid from the moment the order is placed. All prices include VAT. 

The seller reserves the right to change the price list without prior announcement. 

6. Complaints 

The buyer must report all possible complaints immediately to the e-mail address: info@thermana.si  or to Thermana, dd, Zdraviliška cesta 6, 3270 Laško. If it follows from the nature of the irregularity that it can be solved on the spot, but the buyer or guest did not complain about it and inform the seller about it, it is considered that the buyer or guest agreed to the service provided, thereby losing the right to file later complaints with a request for a reduction in the price of the service or/and payment of damages or withdrawal from the contract in accordance with applicable legislation. 

7. Cancellation of reservation of accommodation and reserved services 

The guest has the right to cancel the reservation. The guest must notify the cancellation at least 3 (three) days before arrival in one of the following ways: by phone +386 (0)3 423 2100 or by e-mail info@thermana.si or in writing to the address: Thermana, dd, reservation service, Zdraviliška cesta 6, 3270 Laško. 

In case of untimely cancellation or no-show, the hotel has the right to charge compensation for the unoccupied room, namely: 

  • in case of untimely cancellation of the reservation 3 to 0 days before arrival, a cancellation fee of 1 night per person in the reserved type of accommodation will be charged, 
  • in the event that the guest does not arrive on the day of arrival, a cancellation fee of 1 night per person in the booked accommodation type will be charged. 

In the event of a change of stay at one's own request or due to force majeure, without there being any reason for this on the part of Thermane Laško due to an improperly performed service, the guest has no right to request any compensation or price reduction. 

A hotel guest who reserves a service from the Medicine Center, Wellness Spa Center or Health and Well-Being Center during their stay with us must cancel it at least 12 hours before the booked appointment. 

If the service is not canceled on time, the receptionist can confirm the full price of the service and charge the service to the guest's hotel room. 

The guest has the right to cancel the reservation. The cancellation must be sent in writing via (electronic) mail or via telephone 00386 (0) 3 42 32100. 

8. Payment card guarantee for the use of all services during the guest's stay in Thermane dd hotels 

During the stay, guests must arrange a guarantee with a payment card upon arrival at the reception. The payment card will be tokenized (the card is encrypted and stored on a secure connection. The card is tokenized with the amount of €1, which is not charged to the guest) and will only be charged in the following cases: 

  • Unplanned or intentional departure from the hotel without paying for the services used 
  • Damage to hotel equipment and other damage to inventory 

This card will be debited as soon as possible, or at the latest by 8 days after the guest leaves the hotel. Depending on the terms of the user's bank's card limit, the company may carry out multiple debits until the guest's entire obligation is paid off.  

In the event that the guest does not agree to present the card as a guarantee of using the services, the hotel reception will prevent him from charging the consumption to the room.  

9. Protection and privacy of personal data 

This website may collect certain information about your visit, such as the name of the Internet service provider, the Internet Protocol (IP) address and other freely accessible information on the Internet through which you access the Internet, the date and time when you access the site, the page that you visit them on the site, and the Internet address of the website directly from which you came to our site. 

We carefully protect the personal data that customers provide us and handle it in accordance with the GDPR and national legislation in the field of personal data protection. 

We use the customer's data exclusively for the purposes of sending information that the customer will request and, if appropriate consent is given, for marketing purposes. We assure the customer that we will not misuse personal data, send him unsolicited commercial e-mails or in any other way violate his privacy. In the case of unsubscribing from ordered services or content, fill out a special form available on Thermane's website, or unsubscribe to the e-mail address: op.pooblascenec@thermana.si.  

You can also subscribe to the e-mail address: info@thermana.si.  

Personal data will be stored and used only as long as it is necessary to achieve the purpose for which it was obtained. 

We will not use the data without the buyer's consent, pass it on or make it available to third parties or institutions in any way, except in cases stipulated by law. 

The data will never be used for purposes that are not in accordance with the law or for purposes that could harm the customer in any way. 

10. Liability 

The owner does not guarantee to the users that the use of the services of the website www.thermana.si will be completely safe, uninterrupted, always available, nor that it will justify their expectations of the web portal. 

Any attempt to install malicious software or installation of malicious software (viruses, worms, Trojan horses, etc.) and spam that could disable the website and harm other users is prohibited. The owner assumes no responsibility for the download of any malicious software and any related damage. Also, the owner does not assume responsibility for damage that would arise from possible technical problems, service interruptions or other disruptions (power outages, mechanical breakdowns, decisions of state authorities, etc.). 

11. Changes to the general conditions 

The owner reserves the right to make any changes, in whole or in part, to any part of the general conditions without special notice and without restrictions. Changes are effective from the moment of publication on the website. 

The owner undertakes that the applicable conditions will always be easily accessible at the web address www.thermana.si.  

The owner may at any time without limitation change, cancel or interrupt any part of the service, as well as the accessibility to any feature of the service, application, database or individual contents. Also, the Owner may establish additional restrictions on certain features and parts of the Services or restrict an individual user or registered user from accessing parts or the entire Service without prior notice. 

12. Resolution of comments and disputes 

Your questions, comments and complaints relating to the services of the website www.thermana.si or the Thermana online store can be sent to the e-mail address: info@thermana.si or to the postal address of Thermana dd company, which is stated at the beginning of these general terms and conditions. 

Disputes arising from the use of website services or these general conditions are exclusively governed by the law of the Republic of Slovenia, with the court in Celje having jurisdiction over all disputes and legal proceedings. 

13. Data Protection Officer 

Questions regarding data protection should be addressed to our data protection officer: 

 op.pooblascenec@thermana.si.  

Dear guests,

we inform you that s on Monday 20 May 2024 we are starting to replace the gates at the entrance to the Zdravilišče Laško facility. The works will probably last until June.

Due to the construction works, it will go through the lock towards the Laško Spa facility IMPORTATION DISABLED FROM THE MAIN ROAD SIDE. There will be access ENABLED AT THE THERMANA PARK LAŠKO HOTEL parallel to the main road. The route will be marked.

Access to the Zdraviliški Park parking lot remains uninterrupted.

Thank you for your understanding.

Thermane team

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