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Terms of use

GENERAL TERMS AND CONDITIONS FOR THE ONLINE STORE AND WEBSITE www.thermana.si
1. Definition of terms

These general terms and conditions of use apply to all users and all forms of use of the website www.thermana.si. The owner, administrator, operator of the website and domain www.thermana.si and seller on the Thermana online shop is Thermana d. d., Zdraviliška cesta 6, 3270 Laško. The Thermana online store is an information system designed for presentation and sale of products. The buyer is every guest who carries out the purchase of a service or product, or has a valid reservation of a tourist arrangement in Thermana Laško. The user of the website is any person who visits any web page on the website www.thermana.si.

2. Acceptance of the general terms and conditions

The user or customer is required to comply with these Terms and Conditions. In using the websites www.thermana.si, the user accepts these Terms and Conditions and declares that he is familiar with them and agrees with them. In the event that a user or buyer does not agree with these general terms and conditions or part of these general conditions, he should immediately stop accessing the website.

3. Copyright

All content published on the website is exclusively owned by the site owner and is protected by copyright with applicable laws. In addition to the content of the text and the data, the complete graphic image of the site with all the graphic elements is considered as content. All copyright works are protected already by the formation and need not be specially labelled. In accordance with the provisions of the law on intellectual property, it is not necessary to add a tag (e.g. copyright, ©, etc.) to the copyrighted material, but the latter is protected by the very occurrence and prohibits further reproduction, distribution, modification, public display and playback and other forms of exploitation of the copyrighted work by unauthorized persons. Copying, distribution or modification of any information without prior written permission by the owner is not allowed. Owner reserves the right to take measures in the event of any infringement of intellectual property rights action against the violator.

4. Thermana online shop

General Terms and Conditions of the Thermana online shop have been prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of Chamber of Commerce and Industry of Slovenia (GZS) and international codes of e-commerce. The seller and the buyer are governed by mutual obligations when buying through the Thermana online shop with these terms and conditions. Any user of the services of the Thermana online shop has a username and password, which is a secret and known only to the user, who receives it via e-mail. With the registration the visitor obtains the right to purchase and is obliged to ensure that his name and his password will only be used by him or a person who is authorized to act on his behalf.

4.1. Purchase

Based on your inquiry, we'll send you an offer send by e-mail. Your inquiry or our offer is not to be regarded as confirmed purchase or reservation, because the essential condition for the validity of the purchase is an amount of the payment on our business account. In the event that payment is not received, it is considered that the purchase was not made or reservation is not confirmed.

4.2. Payment

With the order confirmation to your e-mail address, you will receive an invoice. The payment deadline is 3 days after receipt of the invoice, to the bank account opened at Abanka, d. d., no. SI56 0510 0801 2278 931. If at this time we do not receive payment on our account, we will consider that you do not accept our offer and do not want to make a reservation or purchase. Payment may also be made online by a debit card. For each online payment and transaction the user or customer is enabled a display and printout of a certificate on completion of the purchase of goods or services. The certificate shall be subject to any statutory data and also contain an identification number of the purchase, online store address, the name of the dealer, the purchase amount with the code of currency and the authorization number obtained from the date and time of purchase. The buyer pays the bank a fee if the bank that issued the card and where the customer has a bank account, charges it.

Prices are valid from the time of placing the order. All prices include VAT. The seller reserves changes to the price list without prior announcement.

4.3. Complaints

Any complaints must be communicated immediately by the customer to the e-mail address: or to the address Thermana d. d., Zdraviliška cesta 6, 3270 Laško. If the nature of the irregularity shows to be of a kind that can be solved on the spot and the customer or guest did not voice a complaint, and informed the seller, it is considered that the customer or guest agreed with the service provided, and thus lost the right to file a subsequent claim request for a reduction in the price of services and / or payment of damages or withdraw from the contract in accordance with applicable law 

5. Cancellation of reservations

The guest has the right to cancel the reservation. The cancellation must be sent in writing via e-mail or by fax no. +386 (0)3 423 20 10. Already confirmed reservation can be cancelled without any compensation to 1 day before arrival for stays up to two nights, 2 days before arrival for stays up to 7 nights, 7 days prior to arrival for stays from 7 nights. In case of late cancellation or in the event that the guest does not show the hotel has the right to charge compensation for the vacant room or rooms in value:

  • one (1) night for reservations up to 3 nights,
  • three (3) nights for reservations from 3 nights

and at prices which were confirmed by the hotel for each reservation.

6. The protection and privacy of personal data

This site may collect certain information about your visit, such as the name of your Internet service provider, Internet Protocol (IP) address and other information freely available over the web, through which you access the internet, the date and time when you access the site, the pages you visit on the site, and the Internet address of the website from which you came directly to our site. Personal information that you provide, we will carefully protect and treat them in accordance with the Personal Data Protection Act (ZVOP-1). Your data will be used solely for the purpose of sending information that you requested and for marketing purposes. We guarantee that your personal information will not be abused, used to send unwanted commercial e-mails or used otherwise to violate your privacy. In the case of unsubscribing from the ordered services or content shall be filled in a special form, which is available on the Thermana website. Your personal data will be stored and used only as long as necessary to achieve the purposes for which it was obtained. Your information will not be used without your consent, or by any way transmitted or made available to the use of third parties or institutions, except in cases provided by law. Your data will never be used for purposes that are not in accordance with the law, or for purposes that could harm you in any way. The content of the declaration on the protection of personal data can be changed at any given time without notice and consent.

7. Liability

The owner does not guarantee that the use of website services of www.thermana.si are absolutely secure, uninterrupted, always available, nor that they excuse the user's expectations to the web portal. Any attempt to install malicious software or malware (viruses, worms, Trojan horses, etc.) and spam, which could make it impossible to operate the site and harm other users, is prohibited. The owner does not assume responsibility for the transfer of any malware and any related damage. Likewise, the owner does not assume liability for damages, which have originated from any technical problems, or other service disruption cut-offs (power failure, mechanical failure, the decision of the public authorities, etc.).

8. Changes to the general terms and conditions

The owner reserves the right to modify partially or entirely any part of the general conditions without notice and without restriction. The changes apply from the moment of publication on the website. The owner agrees that the valid terms and conditions are always to be easy accessible at the website www.thermana.si. The owner may at any time amend, suspend or terminate indefinitely any part of the service, as well as access to any of the properties of services, applications, databases or individual content. Also, the owner establish additional limits of specific properties and parts of service or restricts an individual user's or registered use's access to parts of the service or the entire service without prior notice.

9. Settlement of comments and disputes

Your questions, comments and complaints relating to the services of the website www.thermana.si, or Thermana online shop are to be send to the e-mail address: or to the postal address of the company Thermana, d. d., which is listed at the beginning of these terms and conditions. The disputes arising from the use of the services or these general conditions shall apply exclusively to the law of the Republic of Slovenia, whereby all disputes and legal proceedings are under the jurisdiction of the competent court in Celje.